This article documents what we found during this support experience and shares with our users some possible solutions to resolve this matter. But on the other hand, anti-virus software often causes problems and keeps other legitimate software from running. Most unsophisticated users need the anti-virus software to protect themselves from malware. The situation is so bad that it is common when you call for support of an application, that the first thing the vendor will ask you to do is to disable the anti-virus software to see if that resolves your problem. But the proper question is why is Symantec stopping legitimate software like Elliott from running.Īnti-virus software is what we call a "necessary evil." It is like an overzealous policeman who wants to arrest all criminals - in the process, it sometimes arrests good guys. Some users expressed displeasure about the fact that Elliott can't work with anti-virus software like Symantec.
The problem could be quickly identified because disabling Symantec Endpoint Protection resolved the problem. OverviewThere are some Elliott users who reported between 5/12/17 and 5/15/17 that using the latest anti-virus definition update of Symantec Endpoint Protection Versions 12 and 14 caused an Elliott startup error.
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